Frequently Asked Questions
Everything you need to know about our Italian craftsmanship and services.
Where are Velasca products made?
All our products are 100% handcrafted in Italy by skilled artisans in Montegranaro, the heart of the Italian shoemaking district.
How long does shipping take?
Standard shipping usually takes 3 to 5 business days within Europe and 5 to 7 business days for international orders.
What is your return policy?
We offer free returns and exchanges within 30 days of delivery, provided the items are in their original, unworn condition.
How do I find the right size?
We provide a detailed size guide on every product page. If you are between sizes, we generally recommend sizing down as our leather tends to soften over time.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for a secure checkout experience.
How should I care for my leather shoes?
We recommend using a cedar shoe tree to maintain shape and applying a high-quality leather cream every few weeks to keep the leather hydrated.